TemplateNova offers a simple money-back guarantee for customers who are not satisfied with their digital template purchase.
If your TemplateNova product is not working as described or does not meet your expectations, you may request a refund within 30 days of your purchase.
To request a refund, please contact us through the Contact page and include the email address used at checkout, your order details, and a short explanation of the issue.
Our products are delivered digitally. If there is a download, access, or file issue, we may first help fix the problem or resend access details before completing a refund.
Refunds may not be available for repeated purchases, abuse of the refund policy, or requests made more than 30 days after the original purchase date.
Approved refunds are returned to the original payment method. Depending on the payment provider and bank, the refund may take several business days to appear.
If you have any questions about your order or this policy, please contact TemplateNova support through our Contact page.